1. These terms

1.1 What these terms cover. These are the terms and conditions on which we provide the products to you, when you order via our website www.meilleures.com​.sg.

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​​2. Information about us and how to contact us
2.1 Who we are. Our company name is MEILLEURES and we are registered under the company number 53445747M. 

2.2 How to contact us. Should you require information or help, you may contact us via the chat function in our website, Monday-Saturday 11:00am – 5:00pm (including Public Holiday) or by sending us an email using clientservice@meilleures.com.sg.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.​​​​

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3. Our products

3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products.

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4. Placing orders and our contract with you

4.1 How we will accept your order. Our acceptance of your order will take place when we email you and tell you we have accepted it or when we actually start shipping the products to the delivery address, at which point a contract will come into existence between you and us.

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5. Price and payment

5.1 How you must pay. We accept payment by credit card (Visa, MasterCard and American Express) issued by banks domiciled in Singapore, or other payment methods as they become available from time to time by notice on our website. 

5.2 When you must pay. You must pay before goods are dispatched to you. You will be debited once you have placed your order and it has been accepted by us.
5.3 We will not provide GST-refund services.
5.4 Failure to pay. If your payment cannot be processed for any reason (including, for example, stopped payment, refusal by the issuer of the card), we may cancel your orders.
5.5 Address change restriction. To prevent fraud and to ensure the security of your purchases, you will not be able to modify the delivery address once an order has been placed and payment has been processed. You are advised to carefully review and confirm your delivery address during the checkout process.

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6. Delivery of goods
6.1 Delivery costs. The costs (if any) of delivery will be displayed to you on our website before you place the order.

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7. Our rights to end the contract

7.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

• You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

• There is substantial evidence of fraudulent activity from your order placement. 

7.2 You must compensate us if you break the contract.

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8. Any problem with the product

8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us by email. You can email us at clientservice@meilleures.com.sg.

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9. Our liability for loss or damage

9.1 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

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​10. Purpose of Collection and use of Personal Data
10.1 We may collect information in the following categories

• Basic identification and Contact information (such as name, birthdate, address, phone number, or e-mail address)

• Payment information (such as payment method, card payment details)

10.2 Information collected are mainly for order fulfilment and marketing purposes only. We may use these information to maintain other business records for legal, administrative and audit purposes. 

10.3 We do not disclose or otherwise share your personal information except:
To third party service providers who perform services on our behalf, including advertising and security departments.

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​MEILLEURES is registered under the Personal Data Protection Act. If you have any questions about the protection of your personal information please contact our Data Protection Officer by email at dpo@meilleures.com.sg.

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​Term Definitions:

• "we", "us", "our" referring to MEILLEURES.

• "you", "your" referring to clients and prospects of MEILLEURES.

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Last updated on 18 Oct 2024

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